1. Business Information
Big Heart Yoga & Wellness is a trading name of Claire Louise Does LTD, a company registered in England and Wales under company number 15379488.
Registered Address: Claire Louise Holden, 7 Kyrle Close, Ironbridge, TF8 7BQ.

2. Services Offered
Big Heart Yoga & Wellness offers the following services and products:

• Yoga classes, available both online and in-person.

• Ayurvedic massage services at designated locations.

• E-commerce retail products available for purchase through our website.

Accessibility Statement:
Please note that our studio is located on the second floor of a building without lift access. Unfortunately, this limits accessibility for individuals requiring wheelchair access.

3. Pricing and Payments
Payments must be made in full at the time of booking or purchase. Accepted payment methods include Stripe, PayPal, and Karma.

The following policies apply:

• Physical Products (Online Purchases): Refunds are available in accordance with the Distance Selling Regulations.

• Physical Products (In-Studio Purchases): Refunds are offered only for faulty items in line with statutory rights.

• Yoga Classes: Refunds are not provided. Rescheduling is permitted with a minimum of 24 hours' notice.

• Massage Bookings: Refunds are not provided. Rescheduling is permitted with a minimum of 24 hours' notice.

4. Usage Rules
To ensure a safe and respectful environment, participants are required to:

• Wear appropriate clothing suitable for the activity.

• Refrain from attending under the influence of alcohol or other substances.

• Conduct themselves respectfully toward instructors and fellow participants.

Big Heart Yoga & Wellness reserves the right to deny participation or remove individuals who breach these rules or whose health and safety may be at risk.

5. Liability Disclaimer
Participation in activities is undertaken at your own risk. By participating, you acknowledge and agree to the following:

• You are in suitable physical and mental health to engage in yoga and related activities.

• You will consult with a medical professional prior to participation if required and adhere to their advice.

• Big Heart Yoga & Wellness accepts no liability for injuries, accidents, or health issues arising from participation in activities or use of purchased products.

• All instructors hold individual public liability insurance. Details are available upon request.

6. Copyright and Intellectual Property
All content on the website www.bigheartyoga.co.uk, including but not limited to text, images, and branding, is the intellectual property of Claire Louise Does LTD. Unauthorized reproduction, distribution, or use of this content is strictly prohibited.

The website is hosted by Squarespace, and scheduling services are provided via Acuity Scheduling.

7. Jurisdiction and Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.